From: Les Mikesell Sent: March 26, 2007 11:04 > > RT (http://bestpractical.com/rt)is very good also if what you want is a > trouble ticket system. It doesn't have an automatic change of > notifications for different times of day but you could probably add it > to the event scripts if you wanted. We just let the notifications go > to > everyone so they stay up to speed but the right people know who should > be responding at any time. > Thanks, I will have a look at that one as well. Regards, Hugh -- Hugh E Cruickshank, Forward Software, www.forward-software.com