[CentOS] Trouble Ticket System
Chris Boyd
cboyd at gizmopartners.com
Wed Feb 6 01:46:58 UTC 2008
On Feb 5, 2008, at 7:23 PM, Jun Salen wrote:
>
> Last year, I tried to installed and evaluate the following OSS web
> base trouble ticketing system. This is for me to track history on
> our IT related issues. Those that I tried are the PHP Ticket,
> DanPHPSupport, Epix Power Support, ruQueue, Ticket Express, OTRS,
> PMOS Help Desk and eTicket. From those, PMOS and eTicket are my top
> picks. I have problem installing OTRS the last time, so I am unable
> to evaluate that but will try later. The problem with PMOS is that
> the developer want to give up the project last time I checked. Aside
> from the mentioned above, can you suggest others that are better.
> Any advice from other experiences please. Thank you very much.
Take a look at Request Tracker
http://bestpractical.com/rt/
Active support and an active user community.
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