[CentOS] Trouble Ticket System

[Christopher Chan]

Chris Boyd wrote:
> 
> On Feb 5, 2008, at 7:23 PM, Jun Salen wrote:
> 
>>
>> Last year, I tried to installed and evaluate the following OSS web 
>> base trouble ticketing system. This is for me to track history on our 
>> IT related issues. Those that I tried are the PHP Ticket, 
>> DanPHPSupport, Epix Power Support, ruQueue, Ticket Express, OTRS, PMOS 
>> Help Desk and eTicket. From those, PMOS and eTicket are my top picks. 
>> I have problem installing OTRS the last time, so I am unable to 
>> evaluate that but will try later. The problem with PMOS is that the 
>> developer want to give up the project last time I checked. Aside from 
>> the mentioned above, can you suggest others that are better. Any 
>> advice from other experiences please. Thank you very much.
> 
> 
> 
> Take a look at Request Tracker
> http://bestpractical.com/rt/
> 
> Active support and an active user community.
> 

and run it on Centos 5 or use the updated LAMP packages in the centos 
plus repository if you are running Centos 4.