[CentOS] Trouble Ticket System
Johnny Hughes
johnny at centos.org
Sat Feb 9 11:41:33 UTC 2008
Les Mikesell wrote:
> Johnny Hughes wrote:
>>>>
>>>> I would like to recommend a piece of software known as GLPI ... when
>>>> used in conjunction with OCSng, it will track all hardware and
>>>> software installed on each machine, which users use which machines,
>>>> etc.
>>>>
>>>> It also can use ADS or LDAP for authentication, and there is the
>>>> ability to create FAQs that users can search.
>>>>
>>>> So, the combination can be used as a software/hardware inventory
>>>> program and trouble ticket system.
>>>>
>>>> http://glpi-project.org/?lang=en
>>>>
>>>> http://www.ocsinventory-ng.org/
>>>>
>
>>>>
>>> Does someone has an rpm version?
>>> I did some tests on OCS-ng, but everything broke on the upgrade of
>>> the test pc...
>>
>> WRT RPMS, no.
>>
>> They have built perl scripts to run for upgrades and installs, and it
>> is very complex, so RPMS would just down load the stuff and execute
>> the perl script. Fairly worthless in this case. In fact, for things
>> that just unpack into a web dir (mambo web server, phpmyadmin, etc.) I
>> think RPMS are fairly worthless.
>
> But... You need a bunch of perl and php modules that would be better
> handled as rpms (and even nicer if their install script could 'yum
> install' them if missing or dependencies pulled them in automatically).
> They may all be available from the rpmforge repo.
>
That is true ... I look at the docs and install the applicable RPMS from
rpmforge (or make them myself) as required when doing these things. So
I guess an RPM version MIGHT be good :D
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