On Feb 5, 2008, at 7:23 PM, Jun Salen wrote: > > Last year, I tried to installed and evaluate the following OSS web > base trouble ticketing system. This is for me to track history on > our IT related issues. Those that I tried are the PHP Ticket, > DanPHPSupport, Epix Power Support, ruQueue, Ticket Express, OTRS, > PMOS Help Desk and eTicket. From those, PMOS and eTicket are my top > picks. I have problem installing OTRS the last time, so I am unable > to evaluate that but will try later. The problem with PMOS is that > the developer want to give up the project last time I checked. Aside > from the mentioned above, can you suggest others that are better. > Any advice from other experiences please. Thank you very much. Take a look at Request Tracker http://bestpractical.com/rt/ Active support and an active user community.