Chris Boyd wrote: > > On Feb 5, 2008, at 7:23 PM, Jun Salen wrote: > >> >> Last year, I tried to installed and evaluate the following OSS web >> base trouble ticketing system. This is for me to track history on our >> IT related issues. Those that I tried are the PHP Ticket, >> DanPHPSupport, Epix Power Support, ruQueue, Ticket Express, OTRS, PMOS >> Help Desk and eTicket. From those, PMOS and eTicket are my top picks. >> I have problem installing OTRS the last time, so I am unable to >> evaluate that but will try later. The problem with PMOS is that the >> developer want to give up the project last time I checked. Aside from >> the mentioned above, can you suggest others that are better. Any >> advice from other experiences please. Thank you very much. > > > > Take a look at Request Tracker > http://bestpractical.com/rt/ > > Active support and an active user community. > and run it on Centos 5 or use the updated LAMP packages in the centos plus repository if you are running Centos 4.