>> Take a look at Request Tracker >> http://bestpractical.com/rt/ >> >> Active support and an active user community. >> >and run it on Centos 5 or use the updated LAMP packages in the centos >plus repository if you are running Centos 4.I try to used this also last year but I found it complicated to use. If possible, I want my user to find it easy to use. After searching the list archives, I found suggestion on using EXO PHPDesk and it looks good. I will try to install it later and check. Thanks, junji aisalen.wordpress.com Linux Registered User #253162 CentOS User Send instant messages to your online friends http://uk.messenger.yahoo.com