Jun Salen wrote: >>> Take a look at Request Tracker >>> http://bestpractical.com/rt/ >>> >>> Active support and an active user community. >>> > >> and run it on Centos 5 or use the updated LAMP packages in the centos >> plus repository if you are running Centos 4.I try to used this also last year but I found it complicated to use. If possible, I want my user to find it easy to use. After searching the > list archives, I found suggestion on using EXO PHPDesk and it looks good. I will try to install it later and check. > Yes, I asked potential users to login and take a look at rt and one of them said that it looked complicated.