On Sunday 29 March 2009 1:45:16 am Dhaval Thakar wrote: > Hi, > > I need to implement trouble tracking system, > we have 250 users in one premise & 3 desktop support technicians. > > I need to implement trouble ticket system, where user will enter their > application / other issues. Mail will be sent to technician available on > duty. > trouble ticket will be provided to user & will be given close stat once > resolved. > > Kindly suggest me one such application based on open source. I have used otrs (www.otrs.org) and oneorzero (http://www.oneorzero.com) Regards,