Kayako. Cerberus is another option. Both have visible code when / if modifications are needed, but both are also pay2play. Can't recommend anything beyond those but I've gone through about thirty different systems over the years. On Tue, 2011-07-19 at 12:49 -0400, David Lemcoe wrote: > osTicket is pretty sweet. > > On Tue, Jul 19, 2011 at 10:33 AM, Adam Wead <amsterdamos at gmail.com> > wrote: > I'd recommend Jira: > > http://www.atlassian.com/software/jira/ > > We use it primarily for software projects and bug tracking, > but it can easily be configured as a helpdesk application, and > still be used for other things. Very configurable, easy to > setup and maintain and they have reduced pricing for > non-profits and government institutions. I'm not sure about > HR applications, though. > > ____________________________________________ > Adam Wead > Systems and Digital Collections Librarian > Rock and Roll Hall of Fame and Museum > > > > > On Tue, Jul 19, 2011 at 10:22 AM, Robert Heller > <heller at deepsoft.com> wrote: > At Tue, 19 Jul 2011 12:32:50 +0100 CentOS mailing list > <centos at centos.org> wrote: > > > > > Hi all, sorry for being OT but would any of you > recommend a ticketing system? > > We'd like something pretty comprehensive to cover > helpdesk and HR stuff as > > well as software bugs/requests. There seems to be a > million variations > > out there. > > > > _______________________________________________ > CentOS mailing list > CentOS at centos.org > http://lists.centos.org/mailman/listinfo/centos > > > _______________________________________________ > CentOS mailing list > CentOS at centos.org > http://lists.centos.org/mailman/listinfo/centos