I'd recommend Jira: http://www.atlassian.com/software/jira/ We use it primarily for software projects and bug tracking, but it can easily be configured as a helpdesk application, and still be used for other things. Very configurable, easy to setup and maintain and they have reduced pricing for non-profits and government institutions. I'm not sure about HR applications, though. ____________________________________________ Adam Wead Systems and Digital Collections Librarian Rock and Roll Hall of Fame and Museum On Tue, Jul 19, 2011 at 10:22 AM, Robert Heller <heller at deepsoft.com> wrote: > At Tue, 19 Jul 2011 12:32:50 +0100 CentOS mailing list <centos at centos.org> > wrote: > > > > > Hi all, sorry for being OT but would any of you recommend a ticketing > system? > > We'd like something pretty comprehensive to cover helpdesk and HR stuff > as > > well as software bugs/requests. There seems to be a million variations > > out there. > > -------------- next part -------------- An HTML attachment was scrubbed... URL: <http://lists.centos.org/pipermail/centos/attachments/20110719/97215bde/attachment-0004.html>