[CentOS] how to get bug fixed by TUV

Thu Jul 30 11:22:22 UTC 2015
Andrew Holway <andrew.holway at gmail.com>

The Redhat guys are normally responding very well to bug reports from
Centos users. They don't seem to differentiate. Using bugs.centos.org seems
quite pointless. I normally just use https://bugzilla.redhat.com/.

On 30 July 2015 at 13:12, Johnny Hughes <johnny at centos.org> wrote:

> On 07/30/2015 03:37 AM, Stijn De Weirdt wrote:
> > hi all,
> >
> > i have a general question (a bit surprised ti's not on the centos faq):
> >
> > we found a bug in a package in a centos install, and we are wondering
> > what the best approach is to get TUV to fix it (and release an update),
> > so it gets fixed in centos rebuild and thus on our nodes. or at the very
> > least to get it on their todo list ;)
> >
> > bugs.centos.org seems an obvious candidate to get them reported via
> > centos to TUV, but as centos doesn't modify the sources, i'm wondering
> > if it is the correct way.
> >
> > so is there a way to funnel these through bugs.centos.org to TUV, or
> > should we get our own (minimal?) support contract with RedHat. if it's
> > the latter, any tips what contract to choose? (money isn't really the
> > issue if we don't have to register all our centos nodes (and i wouldn't
> > mind having access to the KBs if that came with the contract ;))
> >
> >
> > stijn
> >
> > the bug is https://bugzilla.redhat.com/show_bug.cgi?id=1248003 (i
> > consider it a bug and not a feature since it used to work with EL6, and
> > people upgrading might run into this; but i guess it's all semantics ;)
> This is a good question.
> bugs.centos.org is out there for the CentOS Community to use to report
> issues they find ... and for the Community to find and fix issues that
> are reported.
> The CentOS team will only fix issues that we "introduce" with some
> change we make.  We will not fix issues that are also in RHEL until
> those issues are fixed there and released in source code that we then get.
> What this means is, we need the CentOS community to look at
> bugs.centos.org and to see if they can validate all bugs.  We also need
> members of the community who might also have RHEL subscriptions to see
> if those bugs also exist in RHEL.  If they do exist in RHEL, then an
> upstream bug should be filed there.
> In fact, we are looking to start a program to do this ... called CentOS
> Bug Wranglers.
> Bugs are only going to be fixed if they are reported to Red Hat (again,
> unless we somehow introduced them only into CentOS Linux).
> People don't need to wait for the formal program to begin though ..
> anyone who wants to make CentOS better can look though and validate bugs
> and report ones that also exist in RHEL to Red Hat.  Anyone can create
> an account on bugs.centos.org and the Red Hat bugzilla.  The only way we
> are going to get things fixed is to work on it as a community.
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