[CentOS] how to get bug fixed by TUV

Thu Jul 30 11:12:05 UTC 2015
Johnny Hughes <johnny at centos.org>

On 07/30/2015 03:37 AM, Stijn De Weirdt wrote:
> hi all,
> i have a general question (a bit surprised ti's not on the centos faq):
> we found a bug in a package in a centos install, and we are wondering
> what the best approach is to get TUV to fix it (and release an update),
> so it gets fixed in centos rebuild and thus on our nodes. or at the very
> least to get it on their todo list ;)
> bugs.centos.org seems an obvious candidate to get them reported via
> centos to TUV, but as centos doesn't modify the sources, i'm wondering
> if it is the correct way.
> so is there a way to funnel these through bugs.centos.org to TUV, or
> should we get our own (minimal?) support contract with RedHat. if it's
> the latter, any tips what contract to choose? (money isn't really the
> issue if we don't have to register all our centos nodes (and i wouldn't
> mind having access to the KBs if that came with the contract ;))
> stijn
> the bug is https://bugzilla.redhat.com/show_bug.cgi?id=1248003 (i
> consider it a bug and not a feature since it used to work with EL6, and
> people upgrading might run into this; but i guess it's all semantics ;)

This is a good question.

bugs.centos.org is out there for the CentOS Community to use to report
issues they find ... and for the Community to find and fix issues that
are reported.

The CentOS team will only fix issues that we "introduce" with some
change we make.  We will not fix issues that are also in RHEL until
those issues are fixed there and released in source code that we then get.

What this means is, we need the CentOS community to look at
bugs.centos.org and to see if they can validate all bugs.  We also need
members of the community who might also have RHEL subscriptions to see
if those bugs also exist in RHEL.  If they do exist in RHEL, then an
upstream bug should be filed there.

In fact, we are looking to start a program to do this ... called CentOS
Bug Wranglers.

Bugs are only going to be fixed if they are reported to Red Hat (again,
unless we somehow introduced them only into CentOS Linux).

People don't need to wait for the formal program to begin though ..
anyone who wants to make CentOS better can look though and validate bugs
and report ones that also exist in RHEL to Red Hat.  Anyone can create
an account on bugs.centos.org and the Red Hat bugzilla.  The only way we
are going to get things fixed is to work on it as a community.

-------------- next part --------------
A non-text attachment was scrubbed...
Name: signature.asc
Type: application/pgp-signature
Size: 198 bytes
Desc: OpenPGP digital signature
URL: <http://lists.centos.org/pipermail/centos/attachments/20150730/e528fbd9/attachment-0004.sig>