On 06/22/2015 06:51 PM, Always Learning wrote: > > On Mon, 2015-06-22 at 17:22 -0400, ken wrote: > >> True, I didn't mention that the manual's gone missing. But I thought >> that fact would be obvious and not in need of explaining. > > As soon as I get a new product, I get a PDF version of the manual and > store in a specific database. Some manufacturers are reluctant to > provide a PDF version, but the effort means I always have access to the > original instructions. > Two things I've learned from this: In addition to noting the new password you give to a device, also note along with it the default password to it. You never know when some tech support person is going to tell you -- or for some other reason you might need -- to reset a device back to defaults. Secondly, don't rely on tech support to be able to say what that default password is.