[CentOS] Complex sendmail alias handling

Wed Mar 28 19:07:26 UTC 2007
Les Mikesell <lesmikesell at gmail.com>

Hugh E Cruickshank wrote:
> The problem I have with that is amount of effort that will take to
> "sell", implement and support the solution. I can make recommendations
> but that does not mean that they will be automatically accepted. If
> I have to spend that much effort on what is essentially a "stop gap"
> measure until we implement a ticketing system I might as well spend
> the time on the final solution.
> All I was really looking for was something that might ease the efforts
> I am currently expending to support the current "stop gap" measure. If
> that is not possible then I will have to live with things the way they
> are until we can proceed to the next level (i.e. a ticketing system).

You can't get much easier than files containing a list of the right 
delivery addresses for each time period and a cron job that copies the 
right file to the one :included: by a sendmail alias at each transition.
Did you try that approach yet?  But for ongoing things you lose the 
ability to easily see what the previous shift did unless they 
reply/forward a copy of anything still needing work.

   Les Mikesell
    lesmikesell at gmail.com