Hugh E Cruickshank wrote:
>
> The problem I have with that is amount of effort that will take to
> "sell", implement and support the solution. I can make recommendations
> but that does not mean that they will be automatically accepted. If
> I have to spend that much effort on what is essentially a "stop gap"
> measure until we implement a ticketing system I might as well spend
> the time on the final solution.
>
> All I was really looking for was something that might ease the efforts
> I am currently expending to support the current "stop gap" measure. If
> that is not possible then I will have to live with things the way they
> are until we can proceed to the next level (i.e. a ticketing system).
You can't get much easier than files containing a list of the right
delivery addresses for each time period and a cron job that copies the
right file to the one :included: by a sendmail alias at each transition.
Did you try that approach yet? But for ongoing things you lose the
ability to easily see what the previous shift did unless they
reply/forward a copy of anything still needing work.
--
Les Mikesell
lesmikesell at gmail.com