Hi all, sorry for being OT but would any of you recommend a ticketing system? We'd like something pretty comprehensive to cover helpdesk and HR stuff as well as software bugs/requests. There seems to be a million variations out there.
On Tue, Jul 19, 2011 at 2:32 PM, Kevin Thorpe kevin.thorpe@pibenchmark.com wrote:
Hi all, sorry for being OT but would any of you recommend a ticketing system? We'd like something pretty comprehensive to cover helpdesk and HR stuff as well as software bugs/requests. There seems to be a million variations out there. _______________________________________________ CentOS mailing list CentOS@centos.org http://lists.centos.org/mailman/listinfo/centos
Hi, We use otrs, it is ITIL compatible. Written in perl, opensource, possible support.
Am Di, 19.07.2011, 13:32 schrieb Kevin Thorpe:
Hi all, sorry for being OT but would any of you recommend a ticketing system? We'd like something pretty comprehensive to cover helpdesk and HR stuff as well as software bugs/requests. There seems to be a million variations out there.
Only very few are actually worth installing.
http://www.bestpractical.com/rt/ -> RequestTracker http://www.otrs.org/ -> OTRS
maybe the one or other commercial one.
I only used RT, but OTRS seems to develop nicely, too.
Both required a lot of Perl-Modules that may or may not exist in the distribution.
On Tue, Jul 19, 2011 at 01:39:08PM +0200, Rainer Duffner wrote:
Am Di, 19.07.2011, 13:32 schrieb Kevin Thorpe:
Hi all, sorry for being OT but would any of you recommend a ticketing system?
http://www.bestpractical.com/rt/ -> RequestTracker http://www.otrs.org/ -> OTRS
If you do use RT, I have a page I put up after putting it on CentOS 5.5. Most of it is still probably applicable.
On Tue, Jul 19, 2011 at 09:36:26AM -0400, Scott Robbins wrote:
If you do use RT, I have a page I put up after putting it on CentOS 5.5. Most of it is still probably applicable.
Of course, putting the link to said page might be useful. (Rough morning.)
http://home.roadrunner.com/~computertaijutsu/rt3.html
On 07/19/2011 07:32 AM, Kevin Thorpe wrote:
would any of you recommend a ticketing system?
Redmine: http://www.redmine.org/
You can give it a try by using any of the the Bitnami virtual-machine images: http://bitnami.org/stack/redmine
HTH, Jorge
On Tue, 19 Jul 2011, Kevin Thorpe wrote:
To: CentOS mailing list centos@centos.org From: Kevin Thorpe kevin.thorpe@pibenchmark.com Subject: [CentOS] [OT] would any of you recommend a ticketing system?
Hi all, sorry for being OT but would any of you recommend a ticketing system? We'd like something pretty comprehensive to cover helpdesk and HR stuff as well as software bugs/requests. There seems to be a million variations out there.
This is not free, but it is very comprehensive, and will also probably do a lot more than what you need. I have played with the trial demo version last year, and it's got alot of interesting features, including billing. It is a complete solution for web hosting providers, amongst other things.
Kind Regards,
Keith Roberts
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On Tue, 19 Jul 2011, Keith Roberts wrote:
To: CentOS mailing list centos@centos.org From: Keith Roberts keith@karsites.net Subject: Re: [CentOS] [OT] would any of you recommend a ticketing system?
On Tue, 19 Jul 2011, Kevin Thorpe wrote:
To: CentOS mailing list centos@centos.org From: Kevin Thorpe kevin.thorpe@pibenchmark.com Subject: [CentOS] [OT] would any of you recommend a ticketing system?
Hi all, sorry for being OT but would any of you recommend a ticketing system? We'd like something pretty comprehensive to cover helpdesk and HR stuff as well as software bugs/requests. There seems to be a million variations out there.
This is not free, but it is very comprehensive, and will also probably do a lot more than what you need. I have played with the trial demo version last year, and it's got alot of interesting features, including billing. It is a complete solution for web hosting providers, amongst other things.
Forgot to post that link:
Kind Regards,
Keith Roberts
Websites: http://www.karsites.net http://www.php-debuggers.net http://www.raised-from-the-dead.org.uk
All email addresses are challenge-response protected with TMDA [http://tmda.net]
CentOS mailing list CentOS@centos.org http://lists.centos.org/mailman/listinfo/centos
Keith Roberts wrote:
On Tue, 19 Jul 2011, Kevin Thorpe wrote:
From: Kevin Thorpe kevin.thorpe@pibenchmark.com
Hi all, sorry for being OT but would any of you recommend a ticketing system? We'd like something pretty comprehensive to cover helpdesk and HR stuff as well as software bugs/requests. There seems to be a million variations out there.
This is not free, but it is very comprehensive, and will also probably do a lot more than what you need. I have played with the trial demo version last year, and it's got alot of interesting features, including billing. It is a complete solution for web hosting providers, amongst other things.
Missed the beginning of the thread, so I don't know what Keith's talking about. The two that I'd recommend that are F/OSS are bugzilla and Mantis. Worked with both, both work well.
mark
FWIW, I've been using Indefero for quite a while, might suit some of your needs. It's basically a Google Code clone.
2011/7/19 m.roth@5-cent.us
Keith Roberts wrote:
On Tue, 19 Jul 2011, Kevin Thorpe wrote:
From: Kevin Thorpe kevin.thorpe@pibenchmark.com
Hi all, sorry for being OT but would any of you recommend a ticketing system? We'd like something pretty comprehensive to cover helpdesk and HR stuff as well as software bugs/requests. There seems to be a million
variations
out there.
This is not free, but it is very comprehensive, and will also probably do a lot more than what you need. I have played with the trial demo version last year, and it's got alot of interesting features, including billing. It is a complete solution for web hosting providers, amongst other things.
Missed the beginning of the thread, so I don't know what Keith's talking about. The two that I'd recommend that are F/OSS are bugzilla and Mantis. Worked with both, both work well.
mark
CentOS mailing list CentOS@centos.org http://lists.centos.org/mailman/listinfo/centos
At Tue, 19 Jul 2011 12:32:50 +0100 CentOS mailing list centos@centos.org wrote:
Hi all, sorry for being OT but would any of you recommend a ticketing system? We'd like something pretty comprehensive to cover helpdesk and HR stuff as well as software bugs/requests. There seems to be a million variations out there.
I use RT for sales and helpdesk (for web hosting clients) type stuff. Works reasonably well. Somewhat non-trivial to set up, but work well once set up. Warning: it needs all sorts of 'extra' Perl modules, mostly from RPMForge and somethings there are interesting package conflicts... Depending on how things are set up, you'll want to interpose a spam filter.
http://www.bestpractical.com/?rt=3.4.2
I use bugzilla for software bugs/requests. RT would work here, but bugzilla is probably more familar to programmers and is somewhat better geared to bug reports.
yum --enablerepo=epel install bugzilla
CentOS mailing list CentOS@centos.org http://lists.centos.org/mailman/listinfo/centos
I'd recommend Jira:
http://www.atlassian.com/software/jira/
We use it primarily for software projects and bug tracking, but it can easily be configured as a helpdesk application, and still be used for other things. Very configurable, easy to setup and maintain and they have reduced pricing for non-profits and government institutions. I'm not sure about HR applications, though.
____________________________________________ Adam Wead Systems and Digital Collections Librarian Rock and Roll Hall of Fame and Museum
On Tue, Jul 19, 2011 at 10:22 AM, Robert Heller heller@deepsoft.com wrote:
At Tue, 19 Jul 2011 12:32:50 +0100 CentOS mailing list centos@centos.org wrote:
Hi all, sorry for being OT but would any of you recommend a ticketing
system?
We'd like something pretty comprehensive to cover helpdesk and HR stuff
as
well as software bugs/requests. There seems to be a million variations out there.
osTicket is pretty sweet.
On Tue, Jul 19, 2011 at 10:33 AM, Adam Wead amsterdamos@gmail.com wrote:
I'd recommend Jira:
http://www.atlassian.com/software/jira/
We use it primarily for software projects and bug tracking, but it can easily be configured as a helpdesk application, and still be used for other things. Very configurable, easy to setup and maintain and they have reduced pricing for non-profits and government institutions. I'm not sure about HR applications, though.
Adam Wead Systems and Digital Collections Librarian Rock and Roll Hall of Fame and Museum
On Tue, Jul 19, 2011 at 10:22 AM, Robert Heller heller@deepsoft.comwrote:
At Tue, 19 Jul 2011 12:32:50 +0100 CentOS mailing list centos@centos.org wrote:
Hi all, sorry for being OT but would any of you recommend a ticketing
system?
We'd like something pretty comprehensive to cover helpdesk and HR stuff
as
well as software bugs/requests. There seems to be a million variations out there.
CentOS mailing list CentOS@centos.org http://lists.centos.org/mailman/listinfo/centos
Kayako. Cerberus is another option. Both have visible code when / if modifications are needed, but both are also pay2play.
Can't recommend anything beyond those but I've gone through about thirty different systems over the years.
On Tue, 2011-07-19 at 12:49 -0400, David Lemcoe wrote:
osTicket is pretty sweet.
On Tue, Jul 19, 2011 at 10:33 AM, Adam Wead amsterdamos@gmail.com wrote: I'd recommend Jira:
http://www.atlassian.com/software/jira/ We use it primarily for software projects and bug tracking, but it can easily be configured as a helpdesk application, and still be used for other things. Very configurable, easy to setup and maintain and they have reduced pricing for non-profits and government institutions. I'm not sure about HR applications, though. ____________________________________________ Adam Wead Systems and Digital Collections Librarian Rock and Roll Hall of Fame and Museum On Tue, Jul 19, 2011 at 10:22 AM, Robert Heller <heller@deepsoft.com> wrote: At Tue, 19 Jul 2011 12:32:50 +0100 CentOS mailing list <centos@centos.org> wrote: > > Hi all, sorry for being OT but would any of you recommend a ticketing system? > We'd like something pretty comprehensive to cover helpdesk and HR stuff as > well as software bugs/requests. There seems to be a million variations > out there. _______________________________________________ CentOS mailing list CentOS@centos.org http://lists.centos.org/mailman/listinfo/centos
CentOS mailing list CentOS@centos.org http://lists.centos.org/mailman/listinfo/centos
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