On Wed, Aug 23, 2023, at 9:38 AM, Neal Gompa wrote:
It's not "somewhat annoying", it's actually really bad. If you really need to worry about seat counts, then adjust the inactivity period to align with how long it takes for someone to respond to a ticket. Probably one to two years is more appropriate.
For the record I agree with you, Neal. I also have no power to change things on the JIRA side, but what I think we *do* have the power to change is to enable issues on gitlab.com for example. Then it probably wouldn't be too hard to add some automation that can sync between the two - automatically reflect comments made on gitlab to JIRA for example.
Many of the projects I work on we work primarily in terms of Github issues, and there's already some automation to auto-generate a JIRA issue for a Github issue - leaving the GH issue as the "source of truth".