On 01/09/2014 11:10 PM, Anssi Johansson wrote:
Now that bugs.c.o is somewhat less visible than what it was with the old website, I'm hoping that the majority of "I have a problem, help!" questions will end up to the forum, where they might be easier to triage. In addition, the forum (and IRC) allow easier community participation in resolving problems. bugs.c.o is mainly handled by the devs and QA people.
how do you propose we make the bugs.c.o more visible. The wiki /GettingHelp page might be something to clean up, almost certainly shorten and promoted ?
If something ends up being a real bug, it should be easy to tell users on the forum/IRC to file a bug at either bugs.c.o or bz.r.c, as appropriate.
generally, all bugs found on CentOS builds should goto bugs.c.o - depending on how much time someone @redhat wants to spend with us there, the option to migrate an issue to bz.r.c should only happen after someone who understands the difference, has had a look to verify.
ofcourse, if something is clearly an upstream issue, then by all means send people there - but value of CentOS-> RH bz goes up everytime there is a real issue reported.
If someone has a problem like "My server is not booting, help!", it's going to take a while to determine if the problem is really a bug or not. I'd like to have those discussions either on the forum or on IRC, so bugs.c.o would only get real bugs that actually need fixing.
absolutely.