Johnny Hughes wrote:
Well ... it is a bug tracker, however we don't have paid support :P
I think you wrote one guideline there, if you really mean that it is a bug tracker and not a support tracker: 1. The bug tracker is for reporting bugs. Requests for support (How do I...?) are not appropriate here, and will receive more widespread attention on the Centos mailing list at http://lists.centos.org/mailman/listinfo/centos.
It is really a tool for people to say, hey I have that problem to, and for other users to help.
Sure, and once it is reported, it is searchable. But it's better to close off a bug and direct the reporter to the appropriate place (upstream bug tracker, mailing list) so that people who search for the same problem see the appropriate response.
CentOS requires the community to help each other, so we expect other users to help by commenting on bugs and helping users to fix problems.
That sounds like a support tracker, as opposed to a bug tracker. Wouldn't the mailing list be better place for support? The bug tracker IMO is more suited for packages that are under CentOS's control (ie, dev, centosplus, extras). I think bugs reported against upstream provided packages should be acknowledged with a standard response suggesting the user search the upstream bugzilla (and to report there if not already reported), and then immediately closed "WONTFIX".
The Developers do work on bugs and close them as we can ... though
there
are bugs that can be closed, etc.
Certainly there is a need for some "Trusted people" to manage CentOS Bugs ... and we would consider giving access to certain people to make that happen.
I'd like to help, but would like to have some idea what is appropriate for the bug tracker and what isn't first.
Thanks,
Greg