Karanbir Singh wrote:
On 12/15/2009 01:52 PM, Les Mikesell wrote:
I'd much rather see the effort go into better handling of the mail list archives with a searchable web interface instead of splitting the knowledge base and making it take much more work to find and answer questions.
What makes you think it can only be one or the other ?
If you spread your efforts over too many choices, you'll ensure than none of them are very good. Forums are a nice place to go to ask questions, but otherwise there's no reason to visit them. If there's a paid support staff providing answers they sort-of make sense but otherwise who is going to go bouncing around to a forum for every interest just in case there might be an interesting question there?